Frequently Asked Questions

Can I customize the furniture before placing an order?
Before placing an order you can customize the furniture by only selecting the LEATHER and FABRIC Upholstery that you would like to have from our range of leather and fabric options. Additionally, for a few designs, you can select the front arm profile from the options provided. However, the form and dimensions cannot be customized.
Is there somewhere I can go to view the products prior to purchasing?
Yes, prior to purchasing our furniture we would be happy for you to visit our experience centre in Mumbai where we have some pieces from our furniture range on display. This will provide you with an opportunity to review the quality and craftsmanship of the furniture.
Find our address, contact number and a quick enquiry form at Contact Us.
I need personal assistance with my order, who can I contact?
For any personal assistance with your furniture order, you could call us on +91 9820290818 and we will be very happy to answer any queries that you may have.
What are the materials that you use for manufacturing the furniture?
A Sofa primarily comprises of a wooden frame, suspension, cushioning and the drape. For framing, we use selected kiln dried timber mainly of the rubberwood tree and traditional mortise and tenon joinery. A combination of tempered metal coil and zigzag springs are used for the suspension to provide resilience and durability. For the cushioning natural latex rubber is used as the primary material for the seating which provides an unmatched comfort. Finally, the drape is either a Premium Italian Leather or cotton fabric. For further information please visit ‘The StillWater Way'.
Do you offer a warranty on your products?
Yes, our furniture comes with a one year warranty against any manufacturing defects.